New Purchase Has Damaged or Missing Item(s)
Modified on: Fri, Aug 21, 2020 at 9:40 PM
What can I do if my purchase has missing and/or damaged pieces?
On rare occasion products may be damaged during transport to the retailer. If your newly purchased product has missing or damaged pieces, the quickest and easiest solution is to take your product back to the retailer from whom it was purchased and exchange it for new items or a refund. Please be sure to take your original purchase receipt with you. If you purchased your product from an online retailer, follow the online retailer's instructions included on your packing slip for a quick and easy return.
If you have further questions regarding your damaged or missing pieces please contact our Customer Service Department and a representative will be happy to assist you. Please call 1-800-888-3883 between the hours of 7:30 a.m. and 4:00 p.m. Pacific Standard Time excluding holidays.
Please note that product offering the Quality Assurance Guarantee may not have open stock replacement pieces available through the manufacturer.
Did you find it helpful?
Sorry we couldn't be helpful. Help us improve this article with your feedback.