Order Help

Canceling An Order on Potsandpans.com
How do I cancel my order? We strive to get orders out to you as soon as possible. You may cancel the order as long as our warehouse has not begun proces...
Fri, 21 Aug, 2020 at 9:45 PM
New Purchase Has Damaged or Missing Item(s)
What can I do if my purchase has missing and/or damaged pieces? On rare occasion products may be damaged during transport to the retailer. If your newl...
Fri, 21 Aug, 2020 at 9:40 PM
Payment Methods
What method of payment do you accept? We currently offer the following  payment options when placing an order for you or placing your order online: ...
Fri, 21 Aug, 2020 at 9:43 PM
Received A Damaged Item
What if I receive a damaged item? We are sorry you have received a damaged item from PotsandPans.com.  Please follow one of the two options below: Pl...
Fri, 21 Aug, 2020 at 9:43 PM
Received Wrong Item On Order
What if I receive the wrong item? We apologize if we have shipped you an incorrect item from our website. Please follow one of the three options below:...
Fri, 21 Aug, 2020 at 9:49 PM
Shipping to P.O. Boxes
Do you ship to P.O. boxes? Yes, we can ship to Post Office boxes via the United States Postal Service (USPS) only.
Fri, 21 Aug, 2020 at 9:46 PM
UPS Reroute Or Hold Package
How do I reroute my order to another address? Thank you for your inquiry. Please contact UPS directly by calling 1-800-Pick-UPS (1-800-742-5877) with y...
Fri, 21 Aug, 2020 at 9:54 PM